Dear Customer;
we appreciate your business & want to make sure we meet your expectation , so please help us to provide a better offer , service idealism and total satisfaction by taking a couple of minutes to tell us about the service you have received so far ..
Sincerely, mention your
Company's Name:
*


Customer service satisfaction survey

Would you mention what is the company representative name you dealt with *

(1) In your most recent customer service experience , how did you contact the representative ?
  •   In person
  •   By Phone
  •   Through a Dealer/Retailer/ Broker
  •   Internet
  •   Other



(2) If by Phone,, About how long did you have to wait before speaking to a representative ?
  •   I was taken care of immediately
  •   Within 5 minutes
  •   5-10 minutes
  •   More than 10 minutes


(3) Did our representative .. ( select all that apply )
  •   Quickly identify the problem
  •   Help you understand the cause and the solution to the problem
  •   Handle issue with courtesy and professionalism


(4) about how long did it take to get this problem resolved ?
  •   Immediate resolution
  •   Less than a day
  •   Between 2 and 3
  •   Between 3 and 5 days
  •   More than a week
  •   The problem is still not resolved


(5) How many times did you have to contact customer service before the problem was corrected ?
  •  Once
  •  Twice
  •  Three times
  •  More than three times


(6) overall , how satisfied are you with the customer service experience ?
  •  Very satisfied
  •  Somewhat satisfied
  •  Neutral
  •  Somewhat dissatisfied
  •  Very dissatisfied

(7) what recommendations , if any , do you have for us with regarding to our customer service?




Product satisfaction survey
Would you mention what are the products names you dealing with it
*

(1) how long have you used our product ?
  •  Less than 6 months
  •  More than 6 months but less than 1 year
  •  1-3 years
  •  Over 3 years


(2) how satisfied you are with our product quality and performance?
  •  very satisfied
  •  Satisfied
  •  Neutral
  •  Unsatisfied
  •  Very unsatisfied


(3) how do you feel our product is priced ?
  •  Expensive
  •  Slightly overpriced
  •  Affordable
  •  Slightly underpriced
  •  Inexpensive


4) overall , how satisfied are you with our product ?)
  •  very satisfied
  •  Satisfied
  •  Neutral
  •  Unsatisfied
  •  Very unsatisfied

(5) what recommendations , if any , do you have for us with regarding to our product ?




Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.







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